Returns & Exchanges

At Horlicks, we prioritize the quality and safety of our nutritional products. If you receive a damaged or incorrect item, we offer a seamless return process to ensure your satisfaction and well-being.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 48 hours of delivery to report any issues with your order, providing your order number and clear photos of the product.

• 2.
  Verification Process

  Our quality assurance team will review your request to ensure it meets our safety standards, as we cannot accept returns on opened or tampered food products for hygiene reasons.

• 3.
  Pack and Ship

  Once approved, securely pack the unopened product in its original packaging and use the provided prepaid shipping label to send the item back to our distribution center.

• 4.
  Refund or Replacement

  Upon receipt and inspection of the returned item, we will issue a full refund to your original payment method or dispatch a fresh replacement within 5-7 business days.